Monthly Archives: August 2013

  • Common Phone Etiquette Around The World

    Curtis Taylor Curtis Taylor
    Posted on August 12, 2013

    What Is 'Proper' Phone Etiquette?

    Be honest, how many times have you taken your phone into the bathroom with you, whether to check your email, play Candy Crush, or do something else. We’ve all done it, and it’s not a big deal for the most part, but one of the unspoken rules of phone etiquette is that you don’t take an important call while you’re on the toilet – it’s only common courtesy.

    Knowing that this is common knowledge here in the United States, we here at RepairLabs became curious on what the spoken and unspoken rules of phone courtesy and etiquette were in other countries. Initially we were thinking small, such as Canada and Mexico, but then we realized that we had the opportunity to learn about the culture of so many other great countries that we had to be as diverse as possible.

    With that said, we set out to learn all we could about countries that have had cell phones since the beginning, such as China, Japan, Italy, France, and the United Kingdom, while also looking at countries that are newer to the whole cell phone shtick; Brazil, Egypt, India, Russia, and Thailand. We gathered so much great information in fact, that we decided we should put together an infographic to help the information be more easily digested!

    Click the image below to open the Infographic! 

    Phone Etiquette Infographic by RepairLabs

    A common trend seen across almost all countries, including the U.S., that have had cell phones for quite a while is that we have unspoken understandings when it comes to when it is polite and not polite to talk on our mobile device. Some of the most common places that we understand it’s rude to talk on our cell phone include at a restaurant, the movies or a play, and most definitely during a meeting or interview!

    We also have a much larger attraction to texting over talking on the phone, not only is it more convenient, it’s also silent, for the most part. If you were to go to any of the countries that are newer to the cell phone market, it’s not uncommon to see people talking on their phones pretty much anywhere they want, while also usually having no thought towards their volume level in public. This isn’t to say that the people in these countries are rude or thoughtless; it’s simply that they haven’t been trained properly in the ways of cell phone etiquette, yet.

    Phone Etiquette, And Where We All Currently Stand

    Not all countries are the same when it comes to the proper etiquette of when and how to use a phone. Though it’s considered rude in the U.S. or U.K to answer your phone during a face-to-face conversation with somebody else, in certain parts of the world it’s considered rude not to answer your phone, no matter what you’re doing, there is also no guarantee that if you ignore it, the person won’t just keep calling.

    And while no country is perfect when it comes to phone etiquette, we could all learn something from each other. It’s completely common in Egypt to exchange pleasantries over the phone for up to five minutes before beginning the actual conversation, even if talking to a complete stranger. While five minutes may be a bit excessive it does go to show that we all have room to grow when it comes to being polite and respectful.

    Even through all of our research on phone etiquette, we didn't find a single country that finds it acceptable to take an important call on the toilet. This journey taught us all a lot about common phone etiquette in many different countries, but proved that no matter where you are, dropping a log and speaking to your boss at the same time is a no-go!

    We may be considered more polite than some when it comes to our usages of our cell phones, but on the phone we can be some of the most inconsiderate people. With room for all of us to expand and grow, this infographic will, hopefully, be the first step towards a more connected and unified cellular Phone world.

    This post was posted in Tech, Geek, iPhone and was tagged with phone etiquette, proper phone etiquette, repairlabs

  • A Guide To Dealing With A Water Damaged Phone

    Curtis Taylor Curtis Taylor
    Posted on August 5, 2013

    And Other Myths Associated With Water Damage

    We here at RepairLabs spend a lot of time fixing water damaged devices. Now, most of the time, these devices require our specially-designed RepairLabs' Cleaning Process to get back into working order, still we decided it was time to answer the question we get asked all the time: “I got my phone wet, what can I do to fix it?

    To do this test properly, we had to document each step of the process so that you guys can see exactly why one option is better than another. The most common thing people do when they get their device wet, is stick it in rice... That’s the worst thing you can do. Yes, rice will eventually absorb the water, what it will also do is cause massive corrosion build-up inside your device, which is the reason it isn’t working in the first place.

    Rice has always been considered by many to be the top option for drying out a water damaged device, but the truth is that rice doesn’t absorb liquid out of your device very well, increasing the risk of a part shorting out inside the phone due to water, and an increased build-up of corrosion from the chlorine in the water.

    What’s Up With Corrosion?

    Though the general idea behind corrosion is that it makes your phone go from working to not working, which is true, but there is more to it than that. It’s time for a RepairLabs’ Super Awesome Scientific Moment!!

    Corrosion is the result of an undisturbed chlorinated-liquid sitting inside your device for an extended period of time. What this chlorine does is cause corrosion, which eats away lead-free solder, causing your device to have cold joints which is a bad connection between two connectors where the solder use to be. Another issue with corrosion is that it’s conductive, which can cause parts inside your device to short out, such as the battery and LCD, etc...

    Any website or person that has told you to stick your phone in rice after suffering water damage is setting you up for failure. Luckily your friends at RepairLabs are here to help you get things back in working order.

    Getting Our Hands Wet With Water Damage

    We used the five most common drying methods, which are; rice, an alcohol bath, desiccant crystals, a blow dryer, and running a device through RepairLabs' own Cleaning Process. For the sake of consistency, we used five iPhones that have been submerged in a bucket full of pool water, which consists of water and chlorine, since the water will be more corrosive than tap water, but not quite as bad as salt water.

    Each device was submerged for five minutes, removed from the water and shaken out, then put into whatever water drying method it was selected for. After their allotted time, they were all removed and disassembled to get pictures of the rust accumulation inside and the corrosion build up on the LCD connection.

    Desiccant Crystals (48hrs) – The trusty 48 hour emergency water kit. All these are is a little bag full of desiccant crystals, which are used to absorb moisture. We followed the directions on the packaging to the letter, getting the phone into the bag as quickly as possible and then sealing it for 48 hours before re-opening it.

    Results – The rust build-up was pretty severe on the screws inside the phone, along with most of the back housing and metal internal components. There was also a bit of moisture still on the battery, leaving it moist in areas.

    The LCD connection was surprisingly relatively clean of any corrosion, raising the chances that we would be able to fix this particular phone.

    Alcohol (24hrs) – Considered by some our Certified Technicians to be the best way to save your phone after a dip in some liquid. The alcohol will help break down the water while working as a non-conductive liquid to keep your device from shorting out. Note that five to ten minutes is all that is needed in the alcohol. We let it sit in the alcohol for five minutes before removing the phone and letting it air dry for another 24 hours.

    Interesting to see that the phone worked the moment we put it in the alcohol, even after sitting in the pool water for five whole minutes.

    Results – Not nearly as much rust inside the phone as the crystal phone. The screws are rusted and of course the water sensor has been tripped on the phone, which is a given. There is no standing water on the battery or within the device itself, being completely dry, but you can clearly see the water damage to the battery.

    Underneath the cables is the LCD connection, which is almost spotless except for the bit of corrosion on the connector itself, you can tell the corrosion by its teal color.

    Blow Dryer (48hrs) – This is probably your second best bet when it comes to getting your phone working again after dropping it in water. Using a blow dryer on low heat and low speed will gently push the water molecules out of the phone from the open areas. Do this for roughly five minutes, and you’ve raised the chances of getting your phone back in working condition exponentially. After blow drying it, we let it sit for an additional 48 hours to let it completely dry out.

    We used the blow dryer for five minutes on the phone, constantly turning and flipping the phone to help evaporate as much water as we could.

    Results – Similar results to that of the alcohol bath phone. There is minor rust damage inside the phone besides the screws. Again the battery is pretty thrashed, which is why we call it water damage.

    Not surprising, since the rest of the internals look similar, the LCD connection is roughly the same as well (in comparison to the alcohol phone), with there only being minor corrosion damage on the connector cable itself.

    RepairLabs’ Cleaning Process (24hrs) – The idea here is to let the phone sit powered down for 24 hours, the average amount of time a water damaged phone sits before it is normally taken/shipped to a repair center for water damage repairs. After 24 hours, we ran the phone through our RepairLabs’ Cleaning Process to break away the corrosion.

    Results – After getting the 24 hour treatment, this phone was torn apart and cleaned of all corrosion, and the results are pretty amazing, with the phone showing next to no signs of water damage after having been submerged in pool water for five minutes.

    The LCD connection is spotless, with not an ounce of corrosion to be found.

    Rice (72hrs) – The most misleading myth when it comes to phone repair probably ever. Putting your phone in rice is a terrible idea. The moisture absorbed is minimal at best compared to the amount of corrosion you will build in return. We let the iPhone sit inside a full bag of rice for 72 hours before opening it to check for corrosion.

    Results – Wow... There really is not a better word to explain the phone after sitting in the rice for three whole days. The rust build-up is intense and there is still water on the battery itself, leading me to conclusion that the rice did an absolutely porous job of absorbing the water. In the battle between rice and water damage, water damage won hands down!

    Gross, that corrosion means this phone is basically shot. Yes, it could be put through our water damage cleaning process, but there is no guarantee this phone could be saved with this much damage to the internals.

    For reference, this is what an iPhone looks like after getting wet in pool water and sitting for eight whole days. The corrosion inside is so bad that this phone has probably seen its last days. Though we clean all phones that come through, not every phone can be saved.

    Conclusion

    The results speak for themselves. If there is no way for you to get your phone to us right away, either put your phone in a quick alcohol bath or run a blow dryer over it on low for a bit. The 48 hour emergency kits aren’t a bad idea if you’re out and about when this happens, but the two previously stated methods are cheaper and you normally have both in-house.

    Putting your phone in rice doesn’t help, so don’t bother. The standing water on the battery and corrosion build-up makes it pretty clear that you’re much better off doing something else with your phone if you get it wet.

    We personally recommend the blow dryer or alcohol, whichever is more convenient for you, but the reality of the situation is that choosing a repair center to handle repairing your water damaged device is your absolute best option!

    This post was posted in Geek, How To, What We Do, iPhone and was tagged with water damage 101, how to repair water damage, water damage repair, water damage, geek, what we do, repairlabs, iPhone

  • RepairLabs, Helping One Kid At A Time With Canines For Disabled Kids

    Curtis Taylor Curtis Taylor
    Posted on August 1, 2013

    RepairLabs’ Mission

    Over the course of the past year, RepairLabs, the nation's most trusted repair service has partnered with some of the finest charitable organizations around to help cloth children in China, combat diabetes, support animals in need, and help fight drug addiction. Now it’s time for RepairLabs to step in once again with our Op:HERO program to help with another major issue in our beautiful country, and that’s children with special needs who do not or cannot receive the proper help they need to lead the fullest life possible, Canines for Disabled Kids has been helping with this very issue for years, and is committed for the long haul, so we thought it was time that we got involved.

    Though Canines for Disabled Kids is mostly known for the public awareness and education they spread across the nation by talking to civic/religious groups, and students of all ages, they also help promote the care of these children even further by offering Scholarships to help offset the cost of getting a service animal for your child in need. You don’t consider your child a burden, so why should an animal to better their life become one.

    Getting a service dog for your child is a huge responsibility for not only the little one, but for you as a parent as well. Make sure you study the materials available on their website as much as possible before making the decision. Service dogs are there to make life a little bit easier, but still require the same amount of care that any other animal would need, as the old saying goes, everyone poops.

    With years of experience in helping parents find the right animal to fit their child’s special needs, Canines for Disabled Kids will help you every step of the way, from picking the correct dog that has been specially trained, to the financial situation, all the way to getting your child the animal they deserve.

    RepairLabs’ Op:HERO & Canines for Disabled Kids, A Beautiful Partnership

    Our Op:HERO (Help Every Repair Overcome) program was started with these exact same ideals in mind that Canines for Disabled Kids was founded on. Helping those who need it has always been our biggest concern, and by donating to Canines for Disabled Kids, we all make sure these children get paired with the right animal to help them, and that’s what it’s all about.

    RepairLabs & Canines for Disabled Kids, A Great Pairing

    Each dollar you donate to Canines for Disabled Kids we’ll match, up to $100 per order, and if you’re the parent of a child you feel may be in need of one of these specially-trained animals, please head over to the Canines for Disabled Kids website to learn more.

    The opportunity to help these children really gets us here at RepairLabs excited, if there is one thing we love to do, its help in any way we can, but if you’d like to make a donation without purchasing one of our fine services, you may do so here.

    With hundreds of successful pairings under their belt, rest assured knowing that your donation will go toward a child in need either way, that's the RepairLabs' way. 

    This post was posted in What We Do, About Us and was tagged with cdk, canines for disabled kids, about us, charitable giving, what we do, repairlabs, Operation: HERO, Op:HERO, Charity

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